Pushed by finances uncertainty, workforce shifts, and the accelerating tempo of expertise, our authorities purchasers are navigating radical change. Whereas I’ve at all times tracked public sector cloud adoption, in 2025 I’ve made it a degree to concentrate on authorities periods at each occasion I attend. Up to now this yr, I’ve gathered tales from two Boston-based conferences: IBM Suppose and Crimson Hat Summit. Anticipate extra from Broadcom Discover, KubeCon, and AWS re:Invent later this yr. Each group from each stage of presidency and in each business from world wide can study from these tales; they present that when confronted with unprecedented volatility, that’s precisely when tech leaders must seize the chance to modernize, optimize their tech stack, and double down on their AI ambitions.
CALHEERS (California): A Healthcare Lifeline For MillionsCALHEERS helps over 17 million Medi-Cal customers and a pair of million trade individuals. In-built simply 13 months by Deloitte, it now runs on a containerized Crimson Hat OpenShift structure with multicloud flexibility throughout AWS, Azure, and Google Cloud. The system integrates greater than 12 open-source instruments, interfaces with 18 carriers, and maintains strict SLAs and KPIs. A standout second: when a service heart outage throughout peak season necessitated the spin up of a brand new contact heart over a weekend — dealing with 25,000 calls with out disruption.
Navantia: Modernizing Naval Protection With Open SourceNavantia, Spain’s naval contractor, is modernizing its software program improvement utilizing RHEL, OpenShift, and Ansible. By unifying siloed initiatives and enabling air-gapped deployments through ruggedized laptops, they’ve created a safe, agile DevSecOps setting for mission-critical methods — even at sea.
Metropolis Of Austin: Accountable AI For Safer, Smarter CitiesAustin is piloting AI with time-bound, moral oversight. Use instances like allow assessment automation and 24/7 police report submitting are grounded in real-world impression. Its governance framework contains lifecycle administration, bias monitoring, and group training — treating AI as a instrument to enhance resident experiences, not an finish in itself.
New York Energy Authority (NYPA): AI For Essential InfrastructureNYPA is embedding AI into its broader tech technique to boost effectivity and workforce functionality. With a concentrate on digital literacy and upskilling, it’s aligning IT and enterprise roles with out increasing headcount. This method emphasizes accountable adoption, cross-functional collaboration, and knowledge readiness.
Riverside County, CA: Human-Centered Knowledge IntegrationRiverside County is taking a people-first method to digital transformation, beginning with the workforce as the muse for long-term success. Because the county works to ascertain an built-in knowledge hub throughout departments, leaders like Jennifer Claar are prioritizing workers readiness and engagement — recognizing that expertise alone gained’t resolve systemic challenges. With over 10 disconnected methods within the Division of Social Companies alone, the purpose is to streamline operations and enhance service supply. Nonetheless, fairly than imposing options, the county is working carefully with groups to grasp how expertise can improve their day-to-day work. This collaborative, human-centered technique helps to construct belief, scale back resistance, and lay the groundwork for scalable innovation.
Metropolis Of Boston: AI Innovation With PurposeBoston is utilizing AI to enhance providers like mattress pickup and allowing whereas navigating federal uncertainty with agile governance. CIO Daniel Chenok emphasizes workforce empowerment by skills-based hiring and upskilling, embedding AI into broader methods to construct belief and resilience.
Over 15 years, I’ve labored with a whole lot of businesses worldwide, studying from leaders like Claudia Plattner and Michael Jabbour. And sure, enhancing The Rise Of JWCC Is A New Hope For Multicloud was as enjoyable because it sounds. So I can say confidently that the general public sector has been a gradual power in cloud innovation — from early milestones like USA.gov’s cloud-based unemployment stats to transformative efforts like Kessel Run on the US Air Drive.
To study extra, please attain out for a steerage session with me or one among our two leads on authorities cloud analysis: Devin Dickerson and Sam Higgins. Their newest work:
