Whats up all. Few days in the past, I booked a resort (particularly Yosemite valley lodge) via Agoda (my mistake for utilizing a thrift retailer social gathering website). Once we arrived on the vacation spot, the resort couldn’t discover our reservation and we didn’t wish to pay for one more room there whereas we already paid good quantity to Agoda which is in limbo. As there have been no cellphone indicators within the space, we modified our plans and left the world to go in direction of Massive Sur. And we stayed in a resort that was 2 hours away (booked it on the spot).
I spoke to Agoda customer support that day itself and defined the scenario. They gave me their reserving companion affirmation to offer to the resort. As we already left the world, I referred to as the resort again with the affirmation quantity to see if they’ll discover our reserving. They stated the reservation was for October and never the date I booked/what agoda’s e mail says.
Agoda instructed me they’ve despatched the required info to their reserving companion to course of the refund. I used to be affected person till right this moment once they requested me reserving affirmation of the alternate resort that I booked for a similar day (which I’m completely satisfied to offer) and the financial institution assertion of the transaction – remember my assertion interval doesn’t finish till subsequent month so Amex couldn’t generate a press release but. So I offered transaction proof that I formally bought from Amex with my full title, final 4 digits of card quantity, transaction date however Agoda isn’t accepting this.
I’m executed going forwards and backwards with them. Is it time to do a chargeback with AMEX? Do I want to pay attention to something earlier than doing this as o have by no means executed it earlier than? Thanks 🙏
